Last Updated: 21-09-2024
At The Blaze World (https://theblazeworld.com), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect the data provided by our users, ensuring compliance with data protection laws and Google’s Merchant Center and Ads policies.
1. Who We Are
Business Name: The Blaze World
Contact Email: theblazeworld.info@gmail.com
Phone Number: +91 9871308665
Our website address is: https://theblazeworld.com.
2. Data We Collect and Why
We collect personal information to ensure smooth processing of orders and provide a better user experience. The personal data we collect includes:
- Name
- Email Address
- Phone Number
- Shipping & Billing Address
- Payment Information (for order processing)
This data is used for account registration, processing and delivering your orders, collecting payments, and facilitating customer service. We do not use your personal information for surveys or spam purposes. Data is collected solely for legitimate business purposes, similar to other e-commerce platforms.
3. Cookies and Tracking Technologies
Our website uses cookies to enhance the user experience. Cookies allow us to remember your preferences and provide seamless access to your account.
- Login Cookies: These cookies save your login information and preferences. They last for two days unless you select “Remember Me,” which will extend the login for two weeks.
- Comment Cookies: If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for future comments. These cookies will last for one year.
- Temporary Cookies: If you visit our login page, a temporary cookie is set to determine if your browser accepts cookies. This cookie is discarded once you close the browser.
No third-party tracking tools are used, except the inbuilt WordPress analytics to monitor site performance.
4. How We Use Your Data
We use your personal information for the following purposes:
- Processing Orders: Your name, address, and payment details are required to process and deliver orders.
- Customer Service: We use your contact information to respond to queries or provide updates on your orders.
- Data Security: All sensitive payment credentials are encrypted following regulatory standards (RBI norms). We do not store payment information unless you provide consent.
5. Data Sharing
We do not sell, trade, or share your data with third parties except as required to process your orders. Specifically:
- Delivery Service Providers: Your name and address are shared to facilitate shipping and delivery.
- Payment Gateway: Payment details are securely shared with the payment processor for transaction processing.
- Social Media Links: Our website includes links to The Blaze World’s social media accounts to build brand trust. No personal data is automatically shared through these links.
6. Data Retention
We retain your personal data as long as necessary to fulfill the purposes outlined in this policy:
- Order Data: Retained for up to 3 years, or longer if required for legal, tax, or regulatory reasons.
- Comments and Metadata: Retained indefinitely to recognize follow-up comments.
- Account Information: Users who register can access, edit, or delete their information anytime, except for their username.
7. Your Data Rights
You have the right to:
- Access Your Data: You may request an exported file of the personal data we hold about you, including any data you’ve provided to us.
- Delete Your Data: You can request the deletion of personal data once the order has been fulfilled and the return policy period is over (15 days). Requests can be sent to theblazeworld.info@gmail.com, and our team will fulfill your request within 1-3 business days.
- Amend Your Data: Registered users can edit or update their profile information through their account.
Please note, certain data may be retained for administrative, legal, or security purposes.
8. Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
9. Data Security
We implement industry-standard security measures to protect your data, including:
- SSL Encryption: Our website is SSL certified, ensuring that any information you provide is securely transmitted.
- Secure Servers: All data is stored on secure servers to prevent unauthorized access.
- We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
- Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
- PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
- For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com
10. Return and Refund Policy
Our refund and return policy lasts 15 days from the date of purchase. Items must be returned unused and in their original packaging. Specific items such as perishable goods and gift cards are non-returnable. For complete details, please visit our Return and Refund Policy page.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly to stay informed about how we protect your information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
- Email: theblazeworld.info@gmail.com
- Phone: +91 9871308665
- Address: F32, Arya Samaj Road, Uttam Nagar, New Delhi 110059
